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Having trouble with your computers? We will dispath a skilled technician to your location to resolve the problem. You don't need a service agreement. You can pay as you go. Our service rates vary from $75 per hour shop rate to $150 per hour for project management. Over 10 technicians have multiple industry certifications.   
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Like all businesses your size, you depend on your network, server and pc's to perform at their peak. They are critical enablers to your business and require professional attention to ensure they're providing optimal performance. How does faster performance, fewer problems, and reduced downtime sound to you? Some parts of your system will degrade in performance over time, causing them to slow down, hang up, and crash. We want to make sure your network receives the critical maintenance it needs for maximum speed, performance, and reliability. You will rest easier knowing the security risks are being kept out of your network. If you rely on your computer network for daily operations, it's time to get serious about protecting it from viruses, hackers, spyware, and that annoying spam email. Our Managed Solution includes: - Monitoring the health status of your network server, devices and applications
- Scheduled on site service and preventative maintenance
- Predictable, affordable monthly IT costs
- Cost-effective access to our team of specialized IT professionals
- Priority support to ensure faster resolution of problems
- After hours support
- Technical support over the phone or by email
- Network, security, change log, policy and compliance documentation
- monthly reporting of service activities
- Financial budgeting, disaster planning and project management
Our Managed Solution can make your IT investments work for you so that you can focus on the activities that make your business a success. |
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TRACS offers professional Project Management to plan, budget and coordinate IT systems implementation moves and changes. We have a team of 12 certified technicians and accredited project managers to manage your IT system requirements. You will receive a letter of engagement outlining the scope of the project and a quoted budget. Upon acceptance, a project plan clearly stating the scope of work, goals and timelines, reporting intervals, completion milestones will be mutually accepted. Work will commence with status and change reporting. Upon completion there is a review and completion meeting and a closure acceptance agreement. We configure and implement high reliability servers and business class network infrastructure from HP, Intel and Dell, Watchguard, Cisco, Sonicwall and 3Com. Quality components from reliable suppliers ensures success during implementation and reliability after the project is complete. Most common projects are server installation, upgrades and replacements for - SQL servers, Microsoft, Oracle, Pervasive, MySQL
- Microsoft Server 2003, 2008, SBS, Exchange, Sharepoint, CRM, replication, and load balancing
- Virtual environments VMware and HyperV
TRACS is an authorized HP SMB Elite Partner and can provide Network attached Blade Servers and SAN data storage environments for even the most demanding IT infrastructure for non stop business environments. TRACS is a certified Microsoft Partner with technicians certified for all products we support. |
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At TRACS we provide Information Technology technical support to the Calgary small and medium business community. We support Microsoft Windows server environments from multi server domains to single small business server and workgroup environments. We support Email Exchange, SQL, Web, FTP, file and print servers. Blackberry enterprise server, and Blackberry mail integration with Exchange Server. We replace aging "at risk" servers routinely. New servers are less expensive and more reliable with redundant power supplies and Raid drive arrays to scale storage. Upgrading to the latest 64 bit operating systems will maximize available memory usage and speed up applications. Server 2000 is no longer supported by Microsoft, we can migrate you to the latest version of Server 2008. Reduce costs by combining dedicated server applcations on one server using virtualization. Tracs has VMware certified technicians to properly implement your virtual server environment. Tracs has a team of technicians available to upgrade your servers and migrate the workstations. This reduces the down time and is scheduled after hours to reduce interruption of business. Your office will be back in operation the following business day. We transition growing companies from Small Business Server to Server 2008 with Exhange. We have deployed hundreds of servers and are authorized warranty partners for HP Proliant Servers. TRACS is experienced, certified, and authorized. We provide the best service and quality to deliver value. |
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IT Support Solutions
